Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | B | C | N | F | L | G | B | V | I | P | S | G | J | N |
| D | O | N | T | A | S | S | U | M | E | L | N | G | J | X |
| O | R | N | L | Y | D | T | I | Y | V | O | N | L | T | B |
| N | Y | H | T | A | P | M | E | D | I | B | U | A | R | J |
| T | J | J | F | R | O | C | P | T | B | N | K | S | B | F |
| P | J | M | D | V | O | G | U | S | M | E | K | K | B | R |
| A | Q | N | Y | N | U | L | O | B | O | R | G | Q | X | P |
| N | A | A | T | J | O | B | E | W | Q | D | H | U | E | D |
| I | U | A | S | S | N | P | N | M | Q | W | P | E | H | Y |
| C | C | Z | L | E | A | E | K | I | O | N | O | S | N | U |
| T | X | H | T | T | R | E | L | T | C | T | T | T | R | M |
| H | Z | S | I | S | M | I | L | E | E | H | I | I | Y | D |
| B | I | E | H | T | U | T | T | N | T | U | E | O | K | T |
| L | N | I | A | M | D | N | O | V | C | S | N | N | N | S |
| T | P | R | D | A | A | Z | V | V | K | N | S | Q | H | P |
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