Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| G | L | A | E | C | I | N | A | P | T | N | O | D | N | T |
| E | N | L | P | R | R | J | A | H | X | O | R | O | N | T |
| M | F | O | H | N | C | I | U | O | T | J | I | E | C | U |
| P | N | O | I | T | U | L | O | S | W | T | I | A | N | F |
| A | N | B | W | T | H | M | N | R | S | T | T | E | U | V |
| T | H | S | O | D | O | L | C | E | A | N | T | I | E | E |
| H | S | P | I | H | W | M | U | P | O | S | E | N | V | W |
| Y | Q | B | U | R | B | Q | E | C | I | Q | L | G | G | O |
| N | X | T | V | J | K | B | E | L | Q | A | I | W | O | H |
| S | Y | O | K | S | N | Y | A | X | O | Z | M | N | N | A |
| Y | T | T | A | K | E | O | W | N | E | R | S | H | I | P |
| B | M | Y | I | U | Z | W | T | D | R | N | T | U | L | J |
| E | J | F | U | H | Y | Y | D | H | V | S | O | N | F | A |
| E | X | H | I | D | E | M | U | S | S | A | T | N | O | D |
| P | X | V | W | E | G | X | E | G | M | E | M | S | L | C |
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