Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| N | X | H | Z | L | R | U | S | W | H | A | B | Z | E | T |
| V | X | I | B | Y | S | E | W | R | R | W | Y | H | N | A |
| N | O | V | N | F | D | N | O | I | T | U | L | O | S | K |
| P | N | C | N | Z | W | O | G | H | N | A | I | K | X | E |
| W | E | E | I | V | C | M | I | L | W | T | Q | U | Y | O |
| W | Q | B | T | B | F | J | R | C | O | U | U | E | W | W |
| C | F | Q | A | S | V | B | I | M | E | A | C | M | M | N |
| G | L | E | F | Z | I | N | E | S | B | O | A | P | W | E |
| E | Q | Z | P | V | A | L | T | P | N | S | M | A | V | R |
| X | G | F | N | P | O | I | I | T | A | E | A | T | F | S |
| K | Z | K | T | R | O | R | A | X | L | T | C | H | L | H |
| V | P | N | T | N | J | C | Q | I | U | J | I | Y | E | I |
| D | O | N | O | Y | T | L | M | N | X | W | P | E | O | P |
| D | O | N | T | A | S | S | U | M | E | G | Y | K | N | G |
| C | M | L | P | D | V | O | B | K | S | G | C | D | T | T |
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