Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Y | T | A | K | E | O | W | N | E | R | S | H | I | P | N |
| P | N | X | S | M | I | L | E | M | W | O | N | Z | A | T |
| U | P | O | A | K | G | E | E | G | V | L | E | L | T | L |
| T | Y | L | I | R | Q | B | E | D | B | U | I | M | D | T |
| U | A | Y | G | T | V | U | K | V | C | T | C | E | D | C |
| B | J | X | Y | Q | O | Y | E | C | E | I | Y | K | E | I |
| H | I | G | R | E | H | M | Y | S | I | O | C | O | M | N |
| T | N | E | I | T | A | P | E | B | T | N | O | W | U | A |
| S | V | Z | G | R | M | M | C | L | T | I | W | D | S | P |
| T | A | Z | W | J | P | T | O | I | O | F | O | I | S | T |
| A | N | L | O | A | P | A | N | S | L | R | S | N | A | N |
| U | J | D | T | D | J | Q | T | T | M | L | T | C | T | O |
| U | Z | H | R | S | O | H | A | E | G | Z | Z | N | N | D |
| E | Y | A | J | E | A | X | C | N | U | G | E | D | O | U |
| J | X | P | Y | J | F | F | T | E | J | R | I | L | D | C |
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