Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | Z | P | N | C | K | O | P | T | I | P | V | T | O | V |
| C | L | M | O | K | O | H | X | F | T | W | X | A | N | K |
| L | N | O | I | T | U | L | O | S | A | B | G | O | A | P |
| J | P | I | T | Y | B | N | M | M | K | Z | I | T | Q | G |
| C | E | P | S | H | R | E | R | J | E | T | Q | C | B | J |
| I | E | T | E | T | H | T | W | G | O | V | N | A | M | W |
| N | M | P | U | A | A | S | B | M | W | F | Z | T | P | G |
| A | U | H | Q | P | L | I | E | F | N | H | T | N | Q | D |
| P | S | J | K | M | L | L | P | J | E | X | Y | O | S | T |
| T | S | V | S | E | O | U | A | I | R | H | I | C | G | R |
| N | A | Z | A | R | K | E | T | X | S | I | T | E | I | S |
| O | T | X | T | L | C | R | I | K | H | M | Q | Y | I | C |
| D | N | N | N | Z | E | H | E | Z | I | Z | I | E | F | C |
| Y | O | E | X | V | L | Z | N | X | P | C | Z | L | J | L |
| C | D | M | D | N | H | H | T | V | V | H | V | H | E | R |
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