Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | Y | C | C | T | C | I | N | A | P | T | N | O | D | C |
| O | N | I | S | V | C | L | Y | T | H | I | W | P | O | P |
| P | Q | E | D | Y | J | A | H | A | U | S | Q | N | N | P |
| Z | Z | I | I | B | W | F | T | T | L | W | T | F | T | H |
| I | B | Z | U | T | K | A | A | N | R | R | H | D | A | I |
| E | L | V | Z | Q | A | S | P | M | O | Z | G | Q | S | E |
| U | D | L | G | O | P | P | M | L | F | C | Q | E | S | S |
| K | U | V | Q | X | J | Z | E | G | Q | H | E | M | U | J |
| Q | V | L | C | T | S | M | O | B | P | N | I | Y | M | R |
| Q | C | V | X | E | O | P | Z | K | J | L | A | Z | E | P |
| N | H | R | S | T | O | J | Y | Q | E | K | Z | J | M | E |
| E | I | P | I | H | S | R | E | N | W | O | E | K | A | T |
| S | N | O | I | T | U | L | O | S | Y | B | I | S | Z | D |
| Z | N | V | J | O | N | E | T | S | I | L | X | M | A | B |
| E | U | M | N | N | O | I | T | S | E | U | Q | K | S | A |
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