Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | V | J | A | H | Z |
| C | O | P | I | H | S | R | E | N | W | O | E | K | A | T |
| L | N | N | J | U | K | N | W | X | V | V | Y | D | S | Z |
| F | T | O | T | L | Y | H | T | A | P | M | E | E | K | Z |
| G | A | A | S | R | W | H | P | Q | H | J | C | Q | Q | A |
| T | S | V | Z | J | O | R | L | Q | I | S | O | X | U | I |
| W | S | M | I | L | E | L | M | B | Q | L | N | O | E | I |
| U | U | O | K | R | I | D | E | V | I | A | T | D | S | L |
| D | M | Z | L | S | X | P | X | M | P | C | A | O | T | Q |
| J | E | K | T | U | A | G | V | G | O | F | C | X | I | O |
| R | L | E | Y | T | T | C | C | N | U | T | T | G | O | V |
| O | N | F | I | V | E | I | W | A | F | K | I | F | N | X |
| L | Z | E | K | Q | R | U | O | R | F | B | R | O | W | L |
| P | N | C | V | W | Y | D | R | N | N | T | B | U | N | Z |
| T | J | Y | B | R | U | E | N | Q | M | L | O | Q | U | U |
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