Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | G | W | U | K | G | J | D | P | T | B | V | T | T |
| Z | O | O | S | M | I | L | E | L | C | Z | N | S | N | Q |
| Z | N | N | N | S | F | I | V | A | N | E | C | E | S | P |
| Q | T | D | T | T | Y | L | T | A | T | B | I | S | D | E |
| W | A | O | L | R | P | N | H | S | F | T | P | O | U | Q |
| I | S | Z | A | P | O | A | I | X | A | U | Y | L | V | D |
| X | S | V | A | C | P | L | N | P | W | L | M | U | C | W |
| B | U | D | E | P | D | M | E | I | P | G | Z | T | V | J |
| I | M | Y | V | U | P | B | I | M | C | C | E | I | N | B |
| X | E | M | P | A | T | H | Y | A | O | Q | T | O | U | J |
| R | I | H | F | D | F | C | E | X | P | T | K | N | I | G |
| T | A | K | E | O | W | N | E | R | S | H | I | P | V | D |
| A | G | O | I | Q | Q | W | L | J | S | E | J | O | I | Q |
| Y | U | A | P | W | F | Z | M | C | P | G | U | J | N | V |
| X | H | E | F | N | O | I | T | S | E | U | Q | K | S | A |
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