Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | G | M | N | B | W | G | V | R | Y | V | V | G | N | F |
| K | N | G | Z | S | B | K | A | N | D | P | M | P | N | T |
| E | P | E | H | Z | L | A | O | L | L | A | X | O | A | C |
| Y | N | V | I | K | B | I | E | B | W | M | I | K | S | R |
| Z | P | E | B | T | T | R | M | S | J | T | E | D | K | R |
| H | E | H | T | U | A | Z | H | A | O | O | Y | G | Q | O |
| Q | M | N | L | S | A | P | B | M | W | H | E | W | U | S |
| G | U | O | P | X | I | A | E | N | T | M | C | A | E | F |
| J | S | M | I | L | E | L | E | B | P | N | O | N | S | K |
| U | S | N | S | M | O | R | I | A | Z | D | N | H | T | H |
| O | A | R | S | R | S | S | T | B | R | I | T | C | I | H |
| D | T | I | T | H | Q | H | S | P | C | N | A | T | O | H |
| J | N | N | I | G | Y | A | M | V | E | W | C | G | N | B |
| K | O | P | Q | Z | D | P | M | M | N | Y | T | C | Z | K |
| C | D | O | N | T | P | A | N | I | C | L | X | G | H | T |
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