Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| B | E | S | O | Z | S | S | T | M | J | L | P | X | J | B |
| U | N | A | E | T | C | A | T | N | O | C | E | Y | E | B |
| V | T | O | W | R | C | U | E | D | J | N | J | H | M | Q |
| N | N | A | I | C | E | Y | G | N | N | O | B | Z | P | S |
| Z | C | S | K | T | U | I | N | E | Z | I | C | D | A | H |
| D | I | K | T | E | O | G | N | T | J | T | B | I | T | J |
| U | N | Q | Q | N | O | M | E | S | I | U | O | Q | H | O |
| P | A | U | C | C | E | W | E | I | L | L | L | G | Y | E |
| K | P | E | B | J | L | I | N | L | K | O | Y | F | L | C |
| V | T | S | H | U | B | I | T | E | O | S | S | I | W | Y |
| B | N | T | B | T | C | H | F | A | R | R | M | F | O | Q |
| M | O | I | Y | Z | D | C | C | Y | P | S | T | T | M | N |
| S | D | O | N | T | A | S | S | U | M | E | H | N | W | E |
| E | H | N | T | W | T | Q | C | P | B | H | B | I | O | O |
| W | C | N | T | Y | S | F | Q | W | P | O | P | V | P | C |
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