Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| L | P | A | N | T | C | I | N | A | P | T | N | O | D | C |
| M | D | T | B | O | C | R | O | Q | F | T | T | Q | O | T |
| Y | P | O | Y | R | I | A | P | P | D | Q | M | N | N | B |
| F | Z | I | D | Z | M | T | T | A | Y | X | T | N | T | Q |
| K | S | V | H | X | R | H | U | N | F | R | V | P | A | R |
| N | X | R | C | S | Q | S | T | L | O | H | Q | L | S | D |
| J | G | O | I | M | R | B | N | L | O | C | T | Q | S | P |
| Z | G | J | N | I | N | E | E | B | I | S | E | T | U | E |
| J | W | O | P | L | G | M | N | P | O | S | F | Y | M | X |
| H | A | T | B | E | O | U | C | W | A | D | T | K | E | K |
| H | J | O | J | T | I | L | K | X | O | T | E | E | O | T |
| H | O | Y | I | Y | H | T | A | P | M | E | I | J | N | N |
| W | W | O | K | X | T | A | R | R | U | D | K | E | D | G |
| E | N | N | O | I | T | S | E | U | Q | K | S | A | N | B |
| A | G | H | L | V | W | E | Y | T | C | Z | Y | S | T | T |
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