Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| J | S | O | L | U | T | I | O | N | R | T | N | J | U | W |
| X | N | H | Q | J | G | B | Y | B | E | C | O | Q | N | E |
| E | H | O | U | G | O | R | H | Z | M | A | R | X | X | X |
| S | F | S | I | W | M | K | T | C | U | T | K | N | Z | B |
| N | D | J | R | T | F | C | A | I | S | N | O | M | E | E |
| V | J | Q | X | K | O | L | P | E | S | O | D | F | R | Z |
| R | R | W | W | G | E | M | M | Z | A | C | K | Z | R | N |
| T | N | E | I | T | A | P | E | B | T | E | H | L | F | Y |
| A | A | N | N | E | T | S | I | L | N | Y | B | X | N | K |
| N | P | I | H | S | R | E | N | W | O | E | K | A | T | E |
| D | C | I | N | A | P | T | N | O | D | R | P | M | L | D |
| X | C | Y | H | K | U | R | D | C | A | J | T | I | M | L |
| C | C | J | O | A | O | T | X | I | V | L | M | N | B | T |
| P | V | D | T | A | S | K | Q | U | E | S | T | I | O | N |
| F | A | L | H | E | T | X | M | D | M | O | N | O | V | C |
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