Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| V | E | C | R | X | D | N | T | A | Z | N | Q | U | D | C |
| Y | N | L | R | T | P | G | N | N | N | V | Q | A | O | C |
| M | V | G | I | W | I | C | E | E | S | U | N | N | N | X |
| P | A | D | F | M | H | S | I | T | S | B | T | Q | T | V |
| P | S | O | W | M | S | X | T | S | Q | R | I | O | A | M |
| I | K | N | Y | U | R | C | A | I | O | U | B | Y | S | J |
| R | Q | T | N | X | E | G | P | L | K | N | G | T | S | X |
| E | U | P | U | R | N | V | E | R | Z | B | J | I | U | I |
| C | E | A | L | I | W | M | B | N | Z | X | D | A | M | M |
| E | S | N | M | Q | O | D | Y | H | T | A | P | M | E | Q |
| Z | T | I | V | T | E | Y | E | C | O | N | T | A | C | T |
| E | I | C | I | J | K | F | G | O | C | A | M | I | L | K |
| C | O | O | D | V | A | X | X | A | H | F | K | J | D | E |
| O | N | N | O | I | T | U | L | O | S | M | J | K | R | P |
| J | U | C | Q | W | O | J | Q | P | E | K | D | X | U | J |
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