Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| H | D | Y | Q | H | H | N | T | E | W | V | W | Y | D | T |
| Z | N | Y | S | O | X | B | H | C | G | S | F | O | N | O |
| J | I | O | E | E | U | S | F | Q | O | J | G | E | T | R |
| P | Q | M | I | N | H | N | K | L | M | B | I | A | N | W |
| J | T | Q | H | T | C | L | U | S | P | T | K | E | P | T |
| A | L | W | Q | Z | O | T | C | U | A | E | T | U | C | C |
| L | I | T | S | I | I | M | Q | P | O | S | G | A | J | I |
| Z | M | T | H | O | D | A | E | W | I | Z | T | L | J | N |
| O | U | S | N | Q | I | B | N | L | R | N | E | D | M | A |
| Y | H | T | A | P | M | E | T | U | O | L | Z | U | B | P |
| D | I | V | P | O | R | O | X | C | D | R | N | K | T | T |
| E | L | I | M | S | T | S | E | U | C | H | T | V | E | N |
| S | K | X | H | P | C | Y | R | V | U | M | G | N | O | O |
| F | S | I | N | D | E | M | U | S | S | A | T | N | O | D |
| V | P | N | O | I | T | S | E | U | Q | K | S | A | T | C |
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