Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | G | Z | G | Q | Y | P | S | X | I | W | N | H | F | U |
| P | N | C | A | S | N | H | D | X | O | W | N | Y | N | I |
| O | I | E | W | A | S | H | T | G | B | U | O | O | E | K |
| J | C | H | I | N | M | L | X | A | D | W | I | D | X | I |
| E | C | Q | S | T | O | Y | N | K | P | T | T | I | H | N |
| O | E | Y | E | R | A | I | B | E | O | M | S | U | K | F |
| Z | M | Y | F | S | E | P | T | M | X | X | E | O | K | Y |
| M | U | T | E | U | L | N | E | U | N | I | U | B | X | R |
| K | S | A | I | C | S | L | W | B | L | K | Q | R | P | L |
| H | S | M | K | R | O | M | I | O | B | O | K | L | M | U |
| B | A | D | I | R | E | N | S | S | E | Y | S | H | A | R |
| P | T | M | T | L | V | T | T | L | T | K | A | Y | W | C |
| T | N | N | T | D | E | U | J | A | D | E | A | K | M | R |
| Y | O | B | V | P | T | V | V | Q | C | Z | N | T | U | B |
| C | D | O | N | T | P | A | N | I | C | T | S | C | H | B |
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