Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | V | T | P | H | C | D | B | M | V | D | O | T | T |
| G | O | S | I | I | J | Q | W | Q | Q | A | N | C | N | N |
| H | N | N | Y | H | L | Q | N | J | V | E | A | E | O | T |
| I | T | M | T | S | M | I | L | E | T | T | I | I | K | Z |
| M | A | C | J | R | U | L | H | S | N | T | T | P | C | V |
| E | S | Z | Z | E | O | M | I | O | A | S | S | I | Q | C |
| M | S | R | X | N | W | L | C | P | E | V | N | U | Z | B |
| P | U | C | A | W | L | E | E | U | I | A | S | P | T | V |
| A | M | K | M | O | Y | B | Q | M | P | P | Q | Y | V | K |
| T | E | H | B | E | L | K | J | T | O | B | I | W | L | T |
| H | P | D | G | K | S | I | N | W | B | T | P | J | X | B |
| Y | A | K | N | A | R | O | E | X | D | Z | I | C | O | Y |
| R | W | O | G | T | D | C | B | W | I | S | N | O | X | P |
| X | D | G | N | O | I | T | U | L | O | S | I | X | N | P |
| P | W | U | V | H | W | J | Q | I | N | Z | L | W | D | V |
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