Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | Q | I | J | I | F | A | F | N | S | P | D | Y | N | L |
| D | O | N | T | A | S | S | U | M | E | S | T | U | R | K |
| S | O | N | E | Y | E | C | O | N | T | A | C | T | A | D |
| D | P | N | T | H | G | J | S | S | W | B | X | I | U | W |
| T | E | M | T | R | T | A | N | T | H | S | P | P | L | Q |
| I | T | Y | P | P | O | X | W | E | M | A | B | N | F | B |
| E | P | H | M | L | A | L | I | S | T | E | N | T | X | N |
| T | A | K | E | O | W | N | E | R | S | H | I | P | Q | O |
| T | K | H | M | N | B | L | I | M | V | M | O | M | J | I |
| C | M | F | P | D | T | I | X | C | O | L | I | Y | O | T |
| B | E | P | A | T | I | E | N | T | X | T | F | L | S | U |
| N | O | I | T | S | E | U | Q | K | S | A | I | K | E | L |
| Q | K | M | H | L | H | S | P | S | X | C | C | O | V | O |
| W | M | C | Y | B | A | W | N | O | I | V | A | Q | N | S |
| X | B | S | C | W | C | P | Z | C | E | O | Z | M | G | B |
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