Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| L | U | M | A | S | K | Q | U | E | S | T | I | O | N | Z |
| H | B | Z | E | K | A | T | R | U | W | M | Q | U | N | Q |
| P | D | O | N | T | P | A | N | I | C | X | I | O | H | H |
| H | Z | E | O | Y | G | H | Y | M | X | J | I | L | X | X |
| C | U | X | B | K | I | Z | O | D | T | T | E | S | E | K |
| U | P | I | H | S | R | E | N | W | O | E | K | A | T | R |
| W | I | T | Z | Q | W | G | G | M | T | Y | P | M | J | O |
| T | N | E | I | T | A | P | E | B | Y | E | N | H | L | T |
| J | N | E | T | S | I | L | B | I | H | C | O | R | C | F |
| V | V | R | F | I | O | S | X | V | T | O | I | B | D | Q |
| K | U | X | X | R | O | B | G | G | A | N | T | X | S | Z |
| P | W | P | T | A | Q | N | E | O | P | T | U | Q | G | Q |
| S | T | N | S | D | T | I | P | F | M | A | L | T | S | F |
| D | O | N | T | A | S | S | U | M | E | C | O | H | W | I |
| C | S | O | X | Q | I | M | K | N | H | T | S | H | M | O |
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