Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | W | L | D | O | N | T | P | A | N | I | C | B | T | C |
| K | Y | N | O | I | T | S | E | U | Q | K | S | A | O | Z |
| K | V | P | N | T | G | D | B | U | V | T | K | N | E | M |
| C | Q | Y | T | C | S | F | G | J | N | E | T | P | J | M |
| J | P | N | A | C | O | F | W | E | O | R | I | C | F | A |
| E | E | S | S | A | V | R | I | W | O | Y | O | H | U | M |
| W | L | U | S | E | Y | T | N | L | I | S | T | E | N | J |
| K | E | I | U | I | A | E | E | M | P | A | T | H | Y | U |
| Q | M | K | M | P | R | M | I | H | K | E | D | W | A | C |
| B | Q | O | E | S | O | L | U | T | I | O | N | P | L | L |
| J | V | B | H | T | C | A | T | N | O | C | E | Y | E | L |
| C | U | I | I | G | V | K | K | S | I | Y | J | S | U | C |
| G | P | O | Z | L | G | O | U | P | H | H | O | I | S | E |
| X | N | H | Y | K | A | Y | K | Y | R | X | X | I | F | A |
| I | U | N | Z | G | O | T | D | G | O | U | M | D | X | V |
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