Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| R | Q | J | H | L | R | T | A | K | T | A | K | D | P | C |
| V | O | N | N | S | V | D | B | C | C | P | T | I | O | S |
| B | D | O | N | T | A | S | S | U | M | E | H | N | I | K |
| T | O | I | N | O | I | T | U | L | O | S | T | K | J | N |
| E | N | T | O | Z | F | U | J | W | R | R | M | I | Y | G |
| Y | T | S | P | V | U | Z | E | E | O | A | J | I | C | J |
| E | P | E | Q | E | F | B | N | L | T | L | T | U | L | S |
| C | A | U | F | E | V | W | E | D | I | X | F | P | R | E |
| O | N | Q | P | H | O | M | M | P | M | S | G | Z | C | C |
| N | I | K | U | E | O | Q | P | D | A | H | T | B | I | H |
| T | C | S | K | T | T | X | A | J | D | T | V | E | M | O |
| A | A | A | I | R | J | J | T | A | I | G | I | O | N | J |
| C | T | O | S | Q | G | B | H | H | H | O | A | E | V | G |
| T | N | B | A | L | U | C | Y | H | T | U | R | A | N | L |
| L | N | T | C | U | R | V | G | B | V | L | I | I | P | T |
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