Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | Q | B | X | T | N | O | I | T | U | L | O | S | T | H |
| D | O | N | T | A | S | S | U | M | E | K | N | O | U | G |
| O | C | N | B | S | B | D | U | Y | U | E | P | F | T | P |
| N | B | P | T | U | I | Z | E | K | T | K | T | A | E | A |
| T | N | R | D | R | G | C | Q | S | E | M | K | S | W | W |
| P | Z | Y | S | E | O | Y | I | D | D | E | U | K | S | U |
| A | O | K | S | N | J | L | R | B | O | H | H | Q | M | R |
| N | Y | H | T | A | P | M | E | W | J | C | B | U | Q | K |
| I | I | A | O | S | Y | P | N | M | W | B | T | E | E | O |
| C | C | F | V | E | A | E | Q | L | O | Y | O | S | I | N |
| T | Y | I | A | T | R | K | O | O | E | T | I | T | G | G |
| B | B | W | I | S | M | I | L | E | L | A | I | I | J | F |
| O | Y | E | H | V | X | C | K | Q | L | F | Q | O | F | G |
| Z | N | I | V | X | O | I | Q | A | P | Z | V | N | N | X |
| T | P | U | J | R | T | E | V | P | G | H | U | T | K | R |
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