Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| D | U | G | D | O | N | T | P | A | N | I | C | T | T | C |
| Y | T | N | O | I | T | S | E | U | Q | K | S | A | O | U |
| T | F | W | N | N | R | S | K | P | Q | P | K | N | R | U |
| L | Z | P | T | O | C | G | R | X | X | E | T | K | X | W |
| T | D | M | A | I | X | D | E | N | O | R | C | T | L | G |
| E | H | S | S | T | D | I | T | W | O | P | A | J | R | C |
| J | L | A | S | U | B | A | N | L | I | S | T | E | N | T |
| V | D | I | U | L | N | E | E | N | T | P | N | B | K | Z |
| Z | K | O | M | O | R | M | P | V | C | Y | O | R | J | U |
| W | Z | V | E | S | O | P | O | A | T | L | C | Q | O | X |
| Y | I | Q | H | T | Z | A | T | A | T | G | E | G | G | K |
| O | Q | I | I | N | J | T | I | I | X | I | Y | V | N | D |
| E | P | O | C | Y | W | H | K | K | P | K | E | S | X | X |
| L | N | X | P | G | S | Y | C | T | R | Q | K | N | V | J |
| C | V | G | W | C | Z | N | K | K | N | A | Q | A | T | O |
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