Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | D | F | J | V | K | H | V | P | Q | J | S | L | D | A |
| R | N | U | G | Q | M | U | E | N | B | U | U | S | N | F |
| V | O | E | I | Z | V | R | O | P | H | O | P | O | M | N |
| Y | N | U | I | V | C | I | V | C | Q | S | I | M | N | T |
| S | W | E | L | T | T | D | M | U | M | T | H | R | O | E |
| C | E | W | T | U | A | W | V | I | O | O | S | A | I | P |
| Q | M | Y | L | S | A | P | L | M | C | T | R | U | T | M |
| D | U | O | E | Y | I | E | E | I | W | L | E | H | S | X |
| R | S | R | A | C | S | L | N | B | I | L | N | K | E | X |
| K | S | M | E | G | O | A | I | E | V | R | W | A | U | M |
| Q | A | Y | T | R | P | N | T | J | Z | W | O | S | Q | Y |
| J | T | S | T | T | Y | H | T | A | P | M | E | I | K | N |
| E | N | N | N | Y | L | C | J | A | G | J | K | R | S | V |
| I | O | O | M | U | O | I | T | U | C | K | A | O | A | Y |
| C | D | V | S | V | V | K | E | H | F | T | T | F | O | F |
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