Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| M | P | V | P | G | Q | W | J | C | Z | T | O | U | T | V |
| X | I | T | Y | L | E | C | W | B | C | R | N | X | N | O |
| Y | H | B | H | K | Y | W | E | A | G | O | F | O | L | S |
| U | S | N | T | H | U | T | T | D | I | Q | I | T | W | D |
| X | R | J | A | X | T | N | O | T | B | T | G | Z | D | Q |
| C | E | E | P | I | O | M | S | R | O | C | P | J | I | K |
| I | N | Q | M | C | U | E | Z | M | K | W | I | A | G | A |
| N | W | I | E | N | U | B | E | P | A | T | I | E | N | T |
| A | O | Y | P | Q | P | L | I | S | T | E | N | R | Y | N |
| P | E | N | K | M | O | L | G | J | E | G | E | R | V | C |
| T | K | S | F | R | D | Z | K | L | I | F | J | L | Z | N |
| N | A | Q | T | S | N | O | I | T | U | L | O | S | Y | O |
| O | T | N | A | O | P | M | Z | N | V | G | T | T | Q | K |
| D | O | N | T | A | S | S | U | M | E | C | O | U | L | A |
| C | O | W | H | H | R | G | Y | J | Y | K | S | B | K | D |
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