Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Q | T | H | B | T | D | W | E | L | J | K | X | Q | H | V |
| K | N | E | I | S | C | Z | Y | L | M | X | X | H | W | P |
| D | O | O | T | A | A | A | H | M | I | J | W | J | I | C |
| G | Y | J | I | K | D | U | T | D | P | M | V | H | R | H |
| B | I | I | H | T | G | U | A | N | G | S | S | G | A | I |
| S | Z | U | V | C | O | G | P | B | O | R | T | M | S | C |
| O | R | F | Q | E | I | M | M | B | E | C | I | U | K | I |
| L | E | U | U | O | O | N | E | N | E | E | E | T | Q | N |
| U | H | R | U | H | J | P | W | L | L | F | W | Y | U | A |
| T | C | F | G | N | A | O | I | I | O | I | L | Y | E | P |
| I | F | O | P | T | E | S | Z | Y | X | R | J | R | S | T |
| O | U | P | I | K | T | Q | B | U | J | J | T | B | T | N |
| N | O | E | A | E | O | K | Z | S | P | E | J | N | I | O |
| Q | N | T | N | N | E | M | U | S | S | A | T | N | O | D |
| T | R | L | X | I | S | F | E | G | B | W | Q | O | N | C |
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