Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | J | F | N | O | J | E | X | C | E | X | H | G | F | A |
| U | N | E | U | J | M | W | I | N | Y | L | S | V | N | X |
| K | B | E | Q | F | Y | E | O | C | P | O | I | O | Q | T |
| Y | E | F | I | T | A | I | P | E | J | N | I | M | D | A |
| V | Y | P | U | T | T | V | V | Q | L | T | B | D | S | K |
| P | E | Z | Y | U | A | W | H | I | O | D | A | K | P | E |
| H | M | E | L | Y | D | P | E | M | C | C | Q | W | Y | O |
| F | U | O | V | P | T | S | E | I | R | U | W | E | T | W |
| K | S | Z | U | A | C | L | N | B | E | W | C | M | Y | N |
| E | S | G | A | I | O | A | I | S | E | O | O | P | K | E |
| Q | A | W | E | R | P | V | T | S | N | G | L | A | U | R |
| J | T | Z | T | T | G | I | I | T | T | J | S | T | S | S |
| E | N | N | N | R | O | U | A | C | E | E | E | H | X | H |
| I | O | O | M | N | C | C | S | I | V | K | N | Y | O | I |
| C | D | T | W | K | T | Y | T | O | U | O | D | B | G | P |
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