Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | C | J | P | D | N | S | O | U | P | V | J | T | T |
| X | O | W | B | I | I | B | W | A | E | T | N | C | N | N |
| B | N | N | O | H | O | B | G | C | E | E | A | E | O | R |
| V | T | O | T | S | M | I | L | E | T | T | I | I | G | X |
| C | A | A | G | R | Q | V | H | S | N | T | T | H | Y | U |
| I | S | I | I | E | O | R | I | O | A | S | B | H | C | S |
| N | S | P | E | N | H | L | C | P | E | U | T | Z | D | S |
| A | U | U | O | W | H | E | E | U | B | A | Q | Y | Q | U |
| P | M | D | F | O | Y | B | Q | M | P | Z | Y | F | F | Q |
| T | E | U | A | E | R | K | A | M | O | L | I | M | J | B |
| N | W | K | N | K | S | P | E | G | U | T | U | W | I | Y |
| O | I | L | G | A | J | S | O | Z | K | G | I | J | Y | V |
| D | I | B | L | T | I | S | O | L | U | T | I | O | N | E |
| H | Q | H | S | U | C | L | C | E | S | Q | G | L | N | D |
| Z | O | D | C | N | L | P | J | O | X | F | M | W | P | J |
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