Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| F | G | U | Q | T | D | V | F | I | U | V | F | G | U | H |
| T | N | W | B | S | Z | N | G | P | C | J | W | T | V | U |
| K | N | O | I | T | S | E | U | Q | K | S | A | X | Y | Y |
| A | E | C | I | K | S | E | P | E | K | K | Y | F | Y | Y |
| R | S | K | D | T | R | K | U | A | E | X | B | Q | S | T |
| Y | I | Q | F | O | O | W | M | O | I | X | O | O | C | C |
| X | D | P | E | R | Z | M | W | B | O | O | L | A | D | I |
| A | E | W | L | D | N | N | E | D | A | U | T | D | Y | N |
| P | Q | J | I | R | E | P | L | L | T | N | K | U | R | A |
| S | T | R | M | R | A | A | I | I | O | M | M | P | N | P |
| N | D | I | S | T | F | S | O | C | B | R | Q | T | C | T |
| N | N | H | I | O | T | N | E | M | P | A | T | H | Y | N |
| U | I | E | D | E | B | Y | O | R | A | Y | R | N | R | O |
| P | N | W | N | L | E | M | U | S | S | A | T | N | O | D |
| T | D | K | I | Z | I | W | D | N | C | O | K | Y | W | C |
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