Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| B | D | Z | E | T | T | D | T | P | Y | N | L | Z | D | C |
| N | W | S | Q | L | P | G | N | N | N | K | L | G | O | X |
| O | R | Z | D | Q | I | N | E | E | S | T | O | N | N | L |
| I | T | W | O | X | H | C | I | T | D | X | T | A | T | B |
| T | N | N | N | A | S | M | T | S | W | R | H | D | A | U |
| S | O | G | T | M | R | I | A | I | O | M | F | P | S | B |
| E | I | Z | P | K | E | P | P | L | E | L | I | M | S | M |
| U | T | D | A | J | N | E | E | M | I | F | S | K | U | L |
| Q | U | C | N | H | W | M | B | K | O | Y | M | I | M | V |
| K | L | U | I | V | O | D | Y | H | T | A | P | M | E | T |
| S | O | S | C | T | E | Y | E | C | O | N | T | A | C | T |
| A | S | D | I | I | K | P | L | Y | L | A | W | L | G | V |
| F | J | O | J | T | A | K | I | Y | N | Z | E | S | P | M |
| N | N | Q | W | W | T | G | H | P | H | Y | M | A | X | X |
| H | F | N | K | U | C | U | U | U | W | O | W | V | J | Y |
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