Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| A | B | L | U | F | K | N | C | K | E | F | N | W | X | Q |
| N | N | P | N | H | W | M | E | L | A | Y | P | V | M | X |
| Q | E | O | I | I | A | H | I | O | K | V | H | V | N | J |
| T | Y | P | I | H | E | M | U | S | S | A | T | N | O | D |
| T | E | Z | Q | T | S | O | L | U | T | I | O | N | I | O |
| P | C | L | I | Y | O | R | N | E | Y | V | Q | B | T | N |
| V | O | I | T | O | L | M | E | B | B | I | Y | I | S | T |
| G | N | G | V | R | T | V | E | N | M | B | K | E | E | P |
| E | T | R | Y | H | G | P | M | L | W | H | T | V | U | A |
| F | A | O | V | E | A | P | P | I | O | O | S | D | Q | N |
| S | C | H | I | T | D | O | A | S | H | R | E | Y | K | I |
| F | T | I | I | L | L | X | T | T | F | V | T | K | S | C |
| W | I | E | B | V | N | V | H | E | G | O | Z | N | A | S |
| R | N | Q | W | B | G | M | Y | N | A | R | S | J | O | T |
| T | J | U | G | A | E | Y | X | D | S | A | Y | P | O | C |
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