Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| A | I | U | X | T | Z | B | S | B | U | A | F | H | T | C |
| V | Z | E | S | C | E | M | U | S | S | A | T | N | O | D |
| U | Y | H | O | A | E | A | I | W | F | I | C | N | S | E |
| Q | X | K | L | T | P | R | N | G | L | M | T | D | V | Q |
| V | A | Z | U | N | C | G | A | V | W | R | D | E | C | T |
| D | B | J | T | O | G | W | Q | O | O | F | S | H | X | V |
| O | K | Q | I | C | M | X | R | L | I | S | T | E | N | W |
| N | B | R | O | E | J | B | E | P | A | T | I | E | N | T |
| T | S | Q | N | Y | C | M | V | K | S | Q | L | Y | Z | L |
| P | T | A | K | E | O | W | N | E | R | S | H | I | P | H |
| A | H | H | G | T | F | G | L | Z | F | T | M | I | X | F |
| N | V | L | I | K | D | X | R | B | A | Y | O | I | O | C |
| I | E | O | X | P | E | B | J | P | D | Z | L | O | L | P |
| C | N | I | S | B | S | K | M | P | E | L | S | W | O | E |
| W | N | O | I | T | S | E | U | Q | K | S | A | D | L | X |
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