Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| H | K | N | G | P | V | Y | T | S | W | X | H | V | L | V |
| Y | N | G | B | Z | E | A | N | O | R | N | K | W | A | Y |
| N | P | O | L | L | O | T | E | L | A | S | S | H | Y | J |
| B | I | U | I | L | O | T | I | U | Z | G | I | K | N | M |
| Z | H | M | W | T | G | A | T | T | A | I | I | E | K | A |
| A | S | M | Y | U | O | U | A | I | R | Y | T | A | E | A |
| E | R | D | H | Q | L | M | P | O | L | S | Z | Y | M | H |
| T | E | F | T | O | X | V | E | N | I | F | T | R | U | J |
| P | N | B | A | I | J | V | B | L | D | T | H | R | S | K |
| V | W | C | P | U | J | D | H | J | O | G | U | L | S | I |
| Z | O | H | M | T | D | I | R | U | N | R | M | N | A | Q |
| M | E | Y | E | C | O | N | T | A | C | T | T | O | T | W |
| D | K | K | D | X | M | N | L | L | O | D | S | N | N | T |
| A | A | S | K | Q | U | E | S | T | I | O | N | A | O | G |
| I | T | F | A | Q | C | I | N | A | P | T | N | O | D | C |
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