Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| A | S | T | A | K | E | O | W | N | E | R | S | H | I | P |
| F | G | B | V | S | X | Y | F | L | E | C | Q | F | N | Z |
| J | A | G | M | O | K | A | E | C | G | M | V | O | Y | U |
| G | Y | I | H | L | O | Q | R | C | V | G | I | F | U | V |
| P | L | X | B | U | A | L | U | B | O | T | W | I | C | L |
| E | E | X | F | T | D | D | N | E | O | N | X | C | U | S |
| E | M | U | I | I | Z | B | Y | M | S | N | T | Z | R | R |
| A | U | G | U | O | J | X | E | I | U | T | J | A | B | S |
| P | S | I | O | N | H | L | M | P | P | H | I | J | C | T |
| Y | S | J | I | B | O | I | P | Z | A | A | U | O | B | T |
| O | A | K | H | R | G | S | A | E | A | T | W | Y | N | H |
| X | T | Z | T | V | O | T | T | O | W | C | I | K | X | X |
| M | N | N | Y | V | I | E | H | N | P | L | Y | E | U | D |
| I | O | V | V | M | Y | N | Y | S | R | W | Y | V | N | S |
| C | D | O | N | T | P | A | N | I | C | Q | L | Q | A | T |
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