Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| E | F | O | J | Z | W | N | Y | N | V | B | R | Y | Q | Y |
| S | N | S | N | H | R | Y | J | X | H | F | A | V | H | X |
| P | Q | O | L | O | C | P | K | L | O | A | L | T | T | E |
| E | L | E | I | A | I | T | U | O | B | S | A | A | F | D |
| M | I | H | P | T | G | T | R | L | C | P | K | Z | A | S |
| Q | S | N | U | L | O | E | S | B | M | E | T | H | I | C |
| I | T | N | L | H | X | M | E | E | O | R | V | L | Y | I |
| I | E | L | O | Q | L | P | E | W | U | O | K | R | X | N |
| I | N | C | N | I | A | J | N | L | A | Q | W | I | O | A |
| N | N | F | Z | T | T | E | F | E | O | X | K | M | N | P |
| O | F | D | I | T | R | U | S | Z | X | R | G | S | U | T |
| L | P | E | Y | S | M | I | L | E | I | C | T | Y | A | N |
| K | N | H | H | H | I | S | W | O | B | F | F | N | H | O |
| T | M | I | V | B | E | M | U | S | S | A | T | N | O | D |
| H | P | H | E | Y | E | C | O | N | T | A | C | T | H | C |
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