Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| N | H | X | P | R | J | N | P | J | Z | B | A | R | J | C |
| E | E | G | H | D | E | M | U | S | S | A | T | N | O | D |
| S | L | I | A | N | I | S | K | H | B | Q | T | N | S | O |
| G | W | I | B | D | X | W | K | T | L | S | T | M | A | N |
| N | N | N | M | T | N | T | S | M | Y | R | J | E | L | T |
| O | P | I | H | S | R | E | N | W | O | E | K | A | T | P |
| I | C | P | N | E | T | S | I | L | C | Y | U | K | M | A |
| T | N | E | I | T | A | P | E | B | F | E | B | U | B | N |
| S | J | W | Y | X | W | M | K | M | M | C | C | F | V | I |
| E | V | N | Q | N | O | O | M | P | C | O | T | Z | T | C |
| U | U | B | M | T | H | Z | A | F | T | N | D | G | Q | F |
| Q | N | J | I | U | D | T | N | O | I | T | U | L | O | S |
| K | J | O | Y | Y | H | C | P | B | M | A | R | P | J | L |
| S | N | Q | G | Y | U | H | O | C | O | C | E | U | T | M |
| A | B | A | Z | G | J | F | X | N | T | T | Q | O | S | I |
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