Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | C | F | I | X | O | R | Q | P | L | S | N | N | Q | T |
| G | N | N | C | D | Y | G | L | N | L | C | B | Q | N | T |
| B | X | E | I | O | M | P | O | A | Z | X | A | O | A | Q |
| Y | N | E | I | C | U | I | D | V | H | J | I | K | S | G |
| C | P | E | T | T | T | M | S | W | V | T | E | Z | K | E |
| M | E | P | T | U | A | N | U | R | O | O | Y | Z | Q | R |
| E | M | Q | L | S | S | P | A | M | W | W | E | Y | U | N |
| Q | U | O | I | Z | I | M | E | N | J | M | C | Y | E | G |
| L | S | M | I | L | E | L | E | B | P | S | O | N | S | F |
| K | S | K | S | I | O | R | P | A | R | A | N | V | T | K |
| A | A | K | U | R | S | K | T | B | N | S | T | K | I | N |
| J | T | L | T | H | J | H | X | V | W | O | A | D | O | G |
| Q | N | N | I | U | Y | P | I | H | K | E | C | M | N | A |
| M | O | P | F | L | P | T | A | Q | N | G | T | M | Z | A |
| C | D | O | N | T | P | A | N | I | C | L | F | L | Z | N |
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