Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
C | F | P | A | V | B | E | F | D | O | C | A | Y | Y | A |
D | O | N | T | A | S | S | U | M | E | T | Y | C | C | P |
N | A | N | O | I | T | U | L | O | S | Z | U | N | I | I |
L | J | F | T | Y | U | I | T | G | G | W | I | S | N | S |
P | I | H | S | R | E | N | W | O | E | K | A | T | A | A |
V | R | J | B | S | O | P | M | Y | Z | S | U | L | P | T |
B | N | E | T | S | I | L | E | B | K | M | N | W | T | P |
O | N | P | A | B | E | C | E | Q | T | I | F | M | N | J |
G | N | E | Z | T | O | P | U | M | W | L | Q | O | O | Y |
O | I | Z | F | N | A | E | U | Z | O | E | E | X | D | W |
J | H | K | T | T | S | I | R | D | U | T | L | I | N | E |
T | P | A | I | T | A | J | H | P | J | W | I | O | J | R |
S | C | E | I | Y | H | T | A | P | M | E | C | O | I | A |
T | N | O | C | J | N | O | H | C | N | D | V | A | N | F |
T | N | Z | D | A | A | S | B | L | F | R | Q | W | Q | V |
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