Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | T | L | N | O | I | T | U | L | O | S | H | E | Y | E |
| T | O | N | W | E | E | K | A | I | N | S | T | W | G | L |
| A | E | N | X | M | Z | G | A | L | G | W | T | K | A | T |
| K | S | Q | T | T | Q | S | Y | Y | A | K | U | V | X | H |
| E | D | K | K | R | K | E | M | X | N | U | I | V | G | Z |
| O | Y | O | Q | D | O | N | T | A | S | S | U | M | E | V |
| W | C | E | N | U | K | L | I | S | T | E | N | I | I | F |
| N | Y | G | C | T | E | B | E | P | A | T | I | E | N | T |
| E | E | A | A | O | P | S | F | M | Q | U | M | W | Y | K |
| R | M | W | G | R | N | A | T | M | O | H | Z | K | U | N |
| S | S | P | V | H | L | T | N | I | U | T | L | C | H | U |
| H | M | L | A | C | Z | Y | A | I | O | O | I | H | C | G |
| I | C | I | V | T | L | O | S | C | C | N | I | O | Q | T |
| P | G | A | L | I | H | N | A | C | T | S | J | Y | N | X |
| R | V | I | N | E | Q | Y | M | X | S | X | M | A | S | U |
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