Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | A | K | E | O | W | N | E | R | S | H | I | P | E | T |
| G | N | S | Z | Y | N | A | R | M | R | M | E | S | N | W |
| L | F | O | K | U | E | H | W | K | P | Z | I | E | F | C |
| D | T | L | I | Q | Z | C | Z | D | A | A | I | L | A | E |
| F | H | U | C | T | U | J | O | M | E | T | T | B | E | P |
| G | T | T | H | H | O | E | A | N | A | Y | G | H | Y | C |
| Q | Z | I | R | T | P | M | S | P | T | Q | Q | A | Y | I |
| Z | H | O | N | S | F | Q | E | T | V | A | W | O | L | N |
| R | O | N | E | I | N | B | T | L | I | M | C | Z | A | A |
| V | I | P | I | B | Q | R | I | D | O | O | R | T | M | P |
| S | K | U | B | I | U | S | T | J | Y | R | N | U | W | T |
| F | C | M | X | V | T | E | T | T | B | Q | T | K | E | N |
| B | Y | U | O | E | V | F | I | O | H | O | G | N | U | O |
| R | W | I | N | D | E | M | U | S | S | A | T | N | O | D |
| V | Z | S | U | R | E | K | M | W | J | V | J | D | Y | C |
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