Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | J | V | A | V | H | A | P | E | Y | O | M | F | F | H |
| N | N | V | W | I | X | X | N | N | E | E | K | V | N | T |
| U | V | E | M | L | V | J | O | M | O | F | P | O | A | R |
| B | N | X | I | A | S | I | O | P | Z | F | I | K | S | T |
| W | M | E | N | T | T | C | A | P | N | T | E | L | K | X |
| W | E | X | T | U | A | D | U | V | O | O | Y | T | Q | L |
| M | M | F | L | S | M | P | Y | M | W | A | E | T | U | N |
| Y | U | O | G | B | I | B | E | N | A | M | C | W | E | M |
| D | S | M | I | L | E | L | E | B | P | V | O | Q | S | A |
| Q | S | U | B | D | O | R | N | A | E | S | N | A | T | L |
| N | A | U | G | R | S | B | T | X | Y | E | T | C | I | W |
| X | T | Y | T | H | Z | H | Y | M | S | Z | A | F | O | O |
| I | N | N | I | S | Y | K | Y | G | Q | O | C | T | N | N |
| W | O | P | B | T | A | X | Z | Y | L | Y | T | V | Q | B |
| C | D | O | N | T | P | A | N | I | C | U | O | H | X | U |
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