Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | Q | H | P | V | E | T | G | H | X | M | R | T | T |
| M | O | S | T | I | S | N | O | L | W | O | N | C | N | N |
| N | N | N | Z | H | H | A | T | M | U | E | A | E | O | J |
| H | T | P | T | S | M | I | L | E | T | T | I | I | K | W |
| E | A | P | F | R | R | A | W | S | N | T | T | W | Q | K |
| B | S | P | C | E | O | V | I | O | A | S | B | A | Z | L |
| E | S | Y | U | N | V | L | C | P | E | R | U | Y | Y | Y |
| M | U | N | M | W | P | E | E | U | C | V | J | P | W | N |
| P | M | G | J | O | Y | B | Q | M | C | D | L | N | P | H |
| A | E | T | H | E | X | K | Z | G | O | X | C | L | H | A |
| T | Q | W | Y | K | S | N | K | O | E | T | H | T | Q | V |
| H | O | D | I | A | J | P | V | T | O | O | I | O | Y | D |
| Y | D | O | N | T | P | A | N | I | C | O | I | O | M | T |
| S | O | L | U | T | I | O | N | K | J | J | N | W | N | E |
| N | U | Z | V | X | M | O | K | S | J | Q | E | L | N | O |
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