Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| E | C | Z | S | W | F | F | H | M | G | Z | L | T | R | J |
| A | N | O | I | T | S | E | U | Q | K | S | A | O | N | O |
| O | F | T | N | N | G | D | B | J | M | K | M | O | Y | C |
| T | C | A | T | N | O | C | E | Y | E | U | I | I | H | F |
| G | C | R | W | Q | V | M | D | O | T | T | I | G | L | A |
| N | O | A | X | D | P | Q | W | Y | O | X | V | Q | L | E |
| A | C | Q | A | A | K | N | Q | M | Z | L | K | U | I | P |
| L | N | K | T | L | E | B | E | P | A | T | I | E | N | T |
| F | B | H | J | R | F | L | I | S | T | E | N | A | Y | C |
| T | Y | B | S | X | O | P | S | O | L | U | T | I | O | N |
| O | I | H | E | R | N | D | P | C | E | E | A | G | Q | Y |
| G | I | Q | T | W | T | L | F | I | W | D | X | O | U | Z |
| P | K | N | O | H | I | G | F | C | E | V | R | H | D | Y |
| D | O | N | T | A | S | S | U | M | E | W | J | L | I | D |
| C | E | H | G | C | I | N | A | P | T | N | O | D | J | L |
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