Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Z | D | V | R | U | T | Z | G | I | A | G | N | Z | L | P |
| I | N | O | A | N | H | C | B | F | U | E | T | Y | Q | I |
| B | V | O | M | F | O | C | A | F | N | N | U | H | R | H |
| W | O | G | I | I | V | I | H | T | T | C | N | T | R | S |
| R | S | J | I | T | Z | P | T | B | N | G | S | A | Z | R |
| P | O | T | S | C | O | C | D | S | Q | O | N | P | V | E |
| S | N | O | M | L | R | M | I | B | E | J | C | M | T | N |
| L | U | O | A | C | A | C | E | N | Z | U | G | E | C | W |
| O | F | R | I | D | C | P | K | L | A | F | Q | U | Y | O |
| A | D | W | Z | T | A | A | I | E | O | P | P | K | K | E |
| F | B | A | K | T | U | S | Q | L | P | R | T | Q | S | K |
| E | H | K | I | X | T | L | B | I | B | I | T | N | K | A |
| D | O | E | V | E | O | U | O | M | S | D | N | N | O | T |
| F | N | V | N | P | E | M | U | S | S | A | T | N | O | D |
| T | V | L | P | V | C | T | C | G | S | J | E | Y | D | C |
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