Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| K | T | P | C | U | D | T | B | B | V | O | Y | S | W | T |
| C | N | C | Y | S | B | A | V | F | U | D | Y | F | N | G |
| J | F | O | A | P | B | T | F | H | O | A | Z | E | Q | C |
| O | K | Y | I | T | K | S | B | R | R | U | I | D | N | Y |
| A | J | E | R | T | N | P | F | G | M | T | A | E | O | N |
| Q | K | E | F | B | O | O | J | F | A | X | T | I | D | C |
| P | R | Q | E | I | A | M | C | P | K | S | T | I | Z | I |
| U | Y | H | T | A | P | M | E | E | I | S | P | U | A | N |
| H | V | S | H | Z | Y | B | N | L | Y | K | D | O | L | A |
| K | P | I | H | S | R | E | N | W | O | E | K | A | T | P |
| V | T | F | K | M | E | L | I | M | S | R | J | U | M | T |
| U | A | S | O | L | U | T | I | O | N | C | T | D | L | N |
| U | T | W | R | Y | T | G | Q | N | Y | L | I | N | G | O |
| U | H | T | J | A | E | M | U | S | S | A | T | N | O | D |
| G | M | N | O | I | T | S | E | U | Q | K | S | A | H | C |
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