Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | B | X | Y | P | T | T | I | G | G | P | O | F | T |
| A | O | O | J | D | Y | P | A | V | X | P | Q | Z | N | N |
| C | N | N | N | K | O | L | K | C | N | Y | W | E | L | Q |
| I | T | O | T | T | Z | B | E | A | E | G | I | M | I | U |
| B | A | I | C | R | P | R | O | J | S | T | M | P | Q | P |
| X | S | T | M | E | O | A | W | E | A | D | E | A | F | U |
| B | S | S | K | N | C | L | N | P | Z | L | W | T | I | S |
| Y | U | E | E | E | O | Q | E | I | I | V | M | H | K | P |
| C | M | U | F | T | M | B | R | M | C | R | A | Y | Z | Y |
| E | E | Q | O | S | V | A | S | O | O | D | X | P | L | W |
| I | Z | K | S | I | T | I | H | N | F | T | V | O | Y | R |
| S | V | S | O | L | U | T | I | O | N | C | I | Y | F | V |
| P | P | A | L | L | P | P | P | K | N | G | B | O | V | N |
| N | V | E | Y | E | C | O | N | T | A | C | T | L | N | R |
| U | I | B | U | D | A | C | Z | X | A | E | B | Z | J | Y |
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