Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| X | J | L | J | F | N | X | Z | E | L | U | E | C | P | K |
| E | N | K | X | Y | W | D | Z | I | H | B | V | T | K | S |
| O | N | O | I | T | S | E | U | Q | K | S | A | O | O | M |
| Y | W | Y | I | V | N | Y | R | F | J | K | S | L | Z | F |
| O | A | G | Z | T | G | M | O | I | E | Y | U | T | U | O |
| J | U | O | E | Q | O | Z | M | O | P | T | F | P | E | K |
| I | Q | A | E | O | T | M | W | B | I | C | P | Y | M | Z |
| W | Z | Z | L | Z | Q | N | E | O | Q | O | E | V | U | N |
| N | L | D | I | A | E | P | N | L | Z | C | M | T | S | A |
| V | P | I | M | R | A | K | I | S | O | J | P | Z | S | F |
| I | C | D | S | T | G | S | G | N | A | R | A | C | A | Y |
| G | F | H | I | I | T | L | T | C | G | W | T | A | T | B |
| K | I | E | A | E | L | A | A | N | C | X | H | N | N | G |
| P | N | M | N | X | C | X | C | P | O | I | Y | I | O | L |
| T | I | Y | K | T | C | I | N | A | P | T | N | O | D | C |
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