Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | Y | X | J | T | U | K | T | E | U | F | X | C | K | M |
| O | O | U | O | C | E | T | N | M | Q | N | Q | U | N | U |
| Y | R | Y | H | A | M | R | E | B | X | O | G | O | S | M |
| H | B | R | V | T | U | N | I | F | A | I | I | I | C | N |
| T | X | Y | Y | N | S | E | T | T | B | T | L | W | G | H |
| A | Y | B | U | O | S | T | A | F | O | U | K | G | N | E |
| P | F | E | O | C | A | S | P | M | D | L | L | Z | L | K |
| M | M | I | H | E | T | I | E | W | B | O | U | I | X | H |
| E | R | U | V | Y | N | L | B | A | S | S | M | A | W | X |
| S | T | A | K | E | O | W | N | E | R | S | H | I | P | K |
| X | A | B | G | R | D | O | N | T | P | A | N | I | C | Y |
| T | N | Y | T | E | V | P | M | J | S | F | N | Y | E | H |
| K | U | N | Q | J | A | Y | L | F | C | O | B | U | G | N |
| Q | O | S | I | A | S | K | Q | U | E | S | T | I | O | N |
| C | Q | S | W | U | B | F | U | O | B | W | I | B | Y | O |
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