Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | V | C | D | M | T |
| K | O | T | A | K | E | O | W | N | E | R | S | H | I | P |
| J | N | N | G | S | J | Y | A | D | X | Q | R | F | B | Z |
| E | T | P | T | Y | K | B | E | M | P | A | T | H | Y | T |
| H | A | U | U | R | U | Q | U | C | L | C | M | Q | J | O |
| T | S | N | J | Y | O | N | U | R | O | Y | P | N | E | O |
| E | S | O | R | Z | W | L | B | E | J | N | V | D | R | X |
| Q | U | I | D | U | Q | I | E | I | S | M | T | G | R | N |
| A | M | T | U | N | S | S | P | M | M | T | A | A | R | A |
| X | E | U | Z | M | H | T | A | V | O | O | I | U | C | I |
| R | N | L | L | D | K | E | T | K | P | T | Z | O | Y | T |
| V | W | O | D | Q | V | N | I | X | Q | J | I | Z | N | S |
| P | I | S | M | I | L | E | E | V | K | J | E | O | J | S |
| V | K | B | O | E | S | P | N | U | K | E | U | Y | N | K |
| W | O | E | K | I | F | O | T | S | I | B | C | A | K | H |
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