Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | U | G | J | X | H | A | S | A | Z | T | C | I | E | S |
| D | O | N | T | A | S | S | U | M | E | B | U | W | W | Q |
| A | S | N | X | C | I | B | O | V | R | Q | W | D | O | B |
| P | Y | H | T | A | P | M | E | G | M | V | E | E | N | M |
| P | I | H | S | R | E | N | W | O | E | K | A | T | O | W |
| O | E | Q | M | D | O | O | N | Y | L | S | A | C | I | J |
| F | P | J | I | K | P | L | E | B | K | V | I | A | T | Z |
| A | H | G | L | R | I | C | E | Q | R | N | L | D | U | K |
| W | T | W | E | S | O | P | U | M | A | U | Y | Y | L | R |
| D | K | J | T | N | A | E | A | P | O | A | Q | U | O | E |
| L | S | E | T | T | S | V | T | K | Z | T | O | E | S | E |
| E | N | A | I | T | T | N | R | I | L | A | I | C | W | E |
| X | C | E | I | F | O | V | Y | J | B | S | C | O | Y | Y |
| T | N | O | O | D | E | W | I | Y | B | D | U | S | N | X |
| T | N | F | S | Q | R | A | G | Q | T | Q | N | D | T | W |
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