Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | T | A | K | E | O | W | N | E | R | S | H | I | P | R |
| J | O | Q | S | K | Y | N | E | C | M | K | M | P | U | I |
| F | S | N | V | K | R | E | B | L | J | P | I | I | W | H |
| A | T | P | T | D | Q | H | C | J | I | Z | A | C | L | B |
| V | C | Q | N | R | D | U | S | O | T | W | Y | T | V | E |
| O | F | V | S | O | O | X | E | O | N | Z | G | C | H | A |
| C | D | U | U | Q | N | L | B | S | L | T | Y | M | M | Y |
| I | M | U | W | A | T | I | E | A | T | U | A | R | J | Z |
| N | C | T | I | F | A | S | P | M | Q | I | T | C | K | M |
| A | K | I | S | H | S | T | A | N | O | U | O | I | T | I |
| P | I | A | G | E | S | E | T | Z | K | T | O | N | O | Y |
| T | Y | D | O | U | U | N | I | U | Y | D | I | M | U | N |
| N | N | J | N | M | M | U | E | W | E | G | N | O | E | C |
| O | M | I | W | E | E | U | N | O | U | G | R | Y | N | S |
| D | N | G | Q | M | M | P | T | A | Y | A | D | M | X | J |
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